Return Policy

We want to make returns as clear and simple as possible. We accept returns of both defective and non-defective products, subject to the conditions below. Please review this policy before sending any product back to us.

Return Window

Return requests must be made within 30 days of delivery.

Non-Defective Returns

Non-defective products may be returned for a refund of the product cost if they are unopened, unused, and in resalable condition.

Because respiratory protection products are safety-related, opened non-defective products cannot be returned.

Defective or Incorrect Products

Defective products may be returned within 30 days of delivery, even if the product has been opened for the purpose of discovering the defect.

Please contact us promptly if you receive a defective, damaged, or incorrect product. We may request photographs, packaging information, lot numbers, or other details needed to evaluate the issue.

If the product is confirmed to be defective, damaged upon arrival, incorrect, or the result of an error by Texas Respirators, we will provide return instructions and pay the applicable return shipping costs. Depending on the circumstances, we may offer a replacement or refund.

RMA Required Before Returning

You must contact us before sending any return to receive a Return Merchandise Authorization, or RMA, number and return instructions.

Returns sent without a valid RMA number may be delayed, rejected, or returned to the customer at the customer’s expense.

Return Shipping

For non-defective returns, original shipping charges are nonrefundable, and the customer is responsible for return shipping costs.

Texas Respirators will pay the applicable return shipping costs when:

• We sent the wrong product.

• The product arrived damaged.

• The product is defective.

• The return is required because of an error by Texas Respirators.

Condition of Returned Items

Non-defective returned products must be unopened, unused, and in resalable condition.

Please pack all returns carefully to prevent damage during shipping. We reserve the right to reduce or deny a refund when a non-defective product or its packaging is opened, used, altered, damaged, incomplete, or otherwise not returned in acceptable condition.

Refund Processing

After an authorized return is received and inspected, please allow up to seven days for us to process the refund.

Refunds are issued to the original payment method. After we process the refund, your bank or payment provider may require additional time before the credit appears in your account.

Order Cancellations

We will make every reasonable effort to cancel an order when requested. Please contact us as soon as possible after placing your order.

Cancellation is not guaranteed once an order has entered processing or has shipped. If an order has already shipped, it cannot be canceled and must be returned in accordance with this return policy. The customer is responsible for return shipping costs unless the return is due to a defective product or an error by Texas Respirators.

Please also review our Terms of Service for additional information.

Contact us with any questions or for assistance with a return or cancellation.